Understand how cancellation requests are handled and what charges may apply. Last updated: March 15, 2026
At Aerovia Travel, we understand that travel plans may change. This Cancellation Policy explains how cancellation requests are handled, what charges may apply, and how refund eligibility is determined for bookings assisted through our platform.
By confirming a booking with Aerovia Travel, you acknowledge and agree to the cancellation terms outlined below, along with the individual policies of airlines and third-party travel service providers.
Contact our support team via email at info@aeroviatravel.com or by phone at +1 (000) 000-0000
Provide your booking reference number, passenger name, and itinerary details
Our team will review applicable airline or supplier fare rules and explain available cancellation or modification options
Upon your confirmation, the cancellation request will be processed and acknowledged via email
All cancellations are subject to the fare rules established by the airline, hotel, or travel service provider. These rules determine whether a booking is refundable, partially refundable, or non-refundable.
Certain promotional or restricted fares may not allow cancellations after ticket issuance. In some cases, airlines may offer travel credits or rebooking options at their discretion.
Aerovia Travel may apply a service fee for processing cancellations, in addition to any airline or supplier penalties. All applicable charges are disclosed before final confirmation.
Cancellation eligibility and refund amounts depend on the timing of the request relative to the scheduled departure.
Certain bookings may be non-cancellable or non-refundable due to supplier restrictions, including:
In cases involving weather disruptions, government regulations, natural disasters, or other events beyond our control, cancellation and refund decisions are determined by the airline or supplier. Aerovia Travel will assist in exploring available options where possible.
Refunds for eligible cancellations are processed only after airline or supplier approval. Approved refunds are credited to the original payment method within standard processing timelines.
Service fees and payment processing charges are generally non-refundable. Aerovia Travel does not intentionally delay approved refunds.
Aerovia Travel operates in accordance with applicable consumer protection regulations and airline policies. Our cancellation practices follow transparency and advertising compliance standards.
Aerovia Travel acts as an independent flight booking assistance provider. Cancellation and refund outcomes are governed by airline and supplier policies. Aerovia Travel does not control or guarantee third-party decisions.
Our customer support team is available 24/7 to assist with cancellations and answer any questions.
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Last Updated: March 15, 2026