Understanding our refund process and eligibility criteria. Last updated: March 15, 2026
Most reservations assisted by Aerovia Travel are non-refundable unless otherwise specified in the airline fare rules or booking confirmation.
Some airlines may issue future travel credits instead of cash refunds, subject to their individual policies.
Aerovia Travel service and handling fees are non-refundable, as they cover booking assistance and customer support services.
Failure to check in on time or missing a scheduled flight may be treated as a no-show and generally results in no refund.
Same-day cancellations may qualify for a refund depending on airline rules and ticket conditions.
Significant schedule changes initiated by airlines may be eligible for refunds or rebooking, subject to airline approval.
Bookings made using promotional credits or vouchers are not eligible for cash refunds and may be replaced with equivalent credits.
Submitting a cancellation or refund request does not guarantee a refund. All requests are evaluated according to supplier rules.
Refund processing timelines vary by airline and payment provider and may take multiple billing cycles.
Credit card or bank processing fees charged by financial institutions are non-refundable.
Refund eligibility depends on the fare type, airline conditions, and timing of the request:
Eligible for refund minus applicable service and airline fees.
Refunds processed according to airline-defined conditions.
Typically not eligible for refunds but may allow changes with applicable penalties.
Refunds or credits issued based on airline policies.
Approved refunds are generally processed within 7–14 business days after airline authorization. International bookings or special cases may require additional time depending on the airline and payment provider.
Refunds are issued to the original form of payment. Actual posting time depends on the bank or card issuer and may take additional 3-5 business days to reflect in your account.
If a flight is cancelled, delayed, or significantly rescheduled by the airline, Aerovia Travel will assist in submitting refund or rebooking requests in accordance with airline policies.
In cases involving weather events, government regulations, or operational disruptions, refund decisions are determined by the airline or supplier.
Contact our support team via email at info@aeroviatravel.com or by phone at +1 (000) 000-0000
Provide your booking reference number and passenger details for verification
Our team will review your request and coordinate with the airline or travel supplier
You will receive notification once the refund is approved or processed
Aerovia Travel assists with refund requests but does not control airline approval timelines. Delays caused by airlines, banks, or payment processors are beyond our control.
Refund rules vary by airline, route, and fare type. Travelers are encouraged to review fare conditions carefully before confirming a booking.
Aerovia Travel follows applicable consumer protection regulations and airline refund guidelines. Our refund practices are designed to remain transparent and compliant with advertising and booking standards.
Aerovia Travel acts as an independent flight booking assistance provider. Refund outcomes are governed by airline and supplier policies and are subject to availability and applicable terms.
Our customer support team is available 24/7 to assist with refund inquiries and guide you through the process.
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Last Updated: March 15, 2026